Frequently Asked Questions
Order Information
1. What products do you offer in your herbal skincare line?
We offer a variety of products including in the categories of skin care, hair care, bath salts, soap bars and more. All of our products are made with natural and organic ingredients, and are free of harsh chemicals and synthetic fragrances.
2. Are your products safe for all skin types?
Our products are suitable for all skin types, including sensitive skin. We use gentle, non-irritating ingredients that are designed to nourish and protect the skin without causing any adverse reactions. Of course doing your own research and seeking advice from a skin specialist is recommended when staring new products.
3. Do you test your products on animals?
No, we are proud to be a cruelty-free brand and do not test any of our products on animals. We are committed to ethical and sustainable practices in all aspects of our business.
4. Can I return or exchange a product if it doesn't work for me?
While we do offer a satisfaction guarantee on all of our products, we do not offer exchange or returns. If you are not satisfied with your order, please reach out to us at customercare@yayraskn.com within 15 days of purchase and we will send you a replacement free of charge.
5. How do you source your ingredients?
We source our ingredients from reputable suppliers who adhere to sustainable and ethical practices. We prioritize using organic and wildcrafted ingredients whenever possible.
6. How should I store your products?
To ensure the longevity and effectiveness of our products, we recommend storing them in a cool, dry place away from direct sunlight. It is also important to keep the products tightly sealed when not in use.
7. Do you offer any discounts or promotions?
Yes, we regularly offer discounts and promotions on our products. Sign up for our newsletter or follow us on social media and subscribe to our email list to stay updated on our latest offers and promotions.
Payment & Delivery
1. What payment methods do you accept?
We accept a variety of payment methods including credit/debit cards, PayPal, as well other payment forms.
2. Do you offer payment plans or installment options?
Yes we do offer payment plans or installment options.
3. How long does it take to process and ship orders?
Orders are typically processed and shipped within 1-2 business days. Delivery times may vary depending on the shipping method selected and the destination of the order.
4. What shipping options do you offer?
We offer a range of shipping options including standard shipping, and expedited shipping. Shipping costs and delivery times will vary depending on the option selected.
5. Do you offer free shipping?
We may offer free shipping promotions from time to time. Please check our website for information on any current free shipping offers.
6. What should I do if my order is delayed or lost in transit?
f your order is delayed or lost in transit, please contact our customer service team for assistance at customercare@yayraskn.com. We will work with the shipping carrier to resolve the issue and ensure that your order is delivered promptly.
7. Do you offer local pickup options?
Not at this time but we are working on it.